Support
Answers to common questions, and a real person when you need one.
Contact us
Email support@wovyyn.com. We usually reply within one business day.
Frequently asked questions
How do I scan a product?
Open a clothing product page, click the Wovyyn icon in your Chrome toolbar, then click Scan This Page. Your verdict appears in a few seconds. If you don't see the icon, click the puzzle-piece icon in the toolbar and pin Wovyyn.
What do Buy, Wait for a sale, and Pass mean?
- Buy: good materials at a fair price.
- Wait for a sale: the fabric is good, but it's overpriced. We show the price that would make it worth it, and if you scan it again at or below that price, it becomes a Buy.
- Pass: the fabric is the problem, so a discount won't fix it.
Why does it say “This doesn’t look like a product page”?
Wovyyn needs a single product's page, not a search or category page. If you're on a product page, wait a moment for it to finish loading and scan again. Some sites, like Chrome's own pages and the Chrome Web Store, can't be scanned at all.
The materials or price look wrong.
Wovyyn reads what the store lists on the page. If a store doesn't show the composition, the result says the details couldn't be fully verified. If something still looks off, email us the product link and we'll take a look.
How do I sign in to the extension?
Click the Wovyyn icon, then Already a member? Sign in at the bottom. A tab opens on wovyyn.com, and once you sign in, the extension connects automatically and the tab closes. Your scans are then saved to your dashboard.
How many free scans do I get?
Five scans a month, reset on the 1st. Premium ($3.99/month) adds unlimited scans plus better alternatives on every Pass and Wait. See pricing.
I upgraded but the extension still shows the free plan.
Close and reopen the extension. It checks your plan each time it opens. If it still shows the free plan, sign out of the extension and back in. If that doesn't fix it, email us and we'll sort it out.
How do I cancel Premium?
Go to Settings and click Cancel subscription. You keep Premium until the end of the billing period you've already paid for.
What data does Wovyyn collect?
Wovyyn only reads a page when you click Scan. If you're signed in, your scans are saved to your account. We don't sell your data. The details are in our privacy policy, and you can ask us to delete your account at any time.